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Concerns with Water?
If you are experiencing discolouration of water from your taps, we highly recommend doing some checks in your home to confirm general maintenance is being upheld and not contributing to the problem.
First, please be sure to complete regular maintenance of your water heaters. It is normal for your water heater to accumulate sediment. Flush your water heater annually to ensure sediment does not build up. Click on the links below for steps on how to complete this task.
There are other recommended annual maintenance tasks for your water heater. You can do a quick Google search for tips, or click the links below for advice.
Second, find out what type of pipes are used in your home. Sometimes older piping can lead to rust accumulation, which will result in yellow water. If these pipes are within your property lines and your home, then it is the property owner’s responsibility to make any desired changes. You can read more about this – including tips for solutions – here: https://www.waterlogic.com/en-us/resources/water-problems/why-does-my-water-look-yellow/
Third, if you are concerned with your water and would like testing to take place, please contact us and we will add you to our list of homes willing to have their water tested by our staff. Our water is tested weekly – your property can be added to our rotation list of where samples are taken from. You simply need to let us know your name, address, and contact information. We do have a fairly short window for when testing can take place, so you may need to be available during specific hours in order to provide our staff access to your home for testing. You may also be added to our list for lead tests.
Finally, you can also perform your own personal water tests. Water testing kits can be picked up at the town office during regular office hours, or if preferred, you can use your own source. You can drop the tests off yourself (more info: https://www.albertahealthservices.ca/findhealth/service.aspx?id=1052212), or you can return the test to the town office on Monday morning by 12:30 and have it delivered by town staff. You will receive the results of your test directly from Alberta Health Services.
Moving forward we will be tracking concerns/complaints for ongoing research and to ensure continued consistent water quality. This includes concerns we see on Facebook.
Feel free to contact us during office hours if you have any further questions or concerns.
In person at 5011 52 Avenue
Monday-Friday, 8:30 am-4:30 pm (closed for lunch from 12:30-1:30)
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